This Terms and Conditions should be read alongside, and in addition to, our Privacy Policy, which can be found at: www.saharacafenorwich.com.

Please read these Terms and Conditions carefully.

Definitions and interpretation

1. In this these Terms and Conditions, the following definitions are used:

Data

collectively all information that you submit to Sahara Cafes Norwich via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Sahara Cafes Norwich,  

 we  or us

Sahara Cafes Norwich of 67-69 Magdalen Street Norwich, Norfolk, NR3 1AA;  

User or you

any third party that accesses the Website and is not either (i) employed by Sahara Cafes Norwich and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Sahara Cafes Norwich and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, www.saharacafenorwich.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In these Terms and Conditions, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “including without limitation”;

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

2. By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.

3. Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.

Online Shopping

4. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.

5. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

6. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

7. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

8. Your order will only be accepted by us once your goods have been dispatched.

Delivery

9. On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

10. By Accepting these terms & conditions you accept that your order will have a turnaround time (As stated on the item description) Our turnaround can vary due to the nature of our made to order business.

Order Cancellation

11. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items. 

12. Where items have not been dispatched prior to a cancellation request our refund policy will apply. £2.50 SERVICE CHARGE WILL BE TAKEN FROM YOUR REFUND AMOUNT. This is to cover Paypal/bank fees which occur.

13. Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you may not be able to cancel for a full refund.

Liability

14. Sahara Cafes Norwich shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

15. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
Jurisdiction

16. These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.

Entire Agreement

17. These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Sahara Norwich whether written or oral.

General

18. We may change these terms and conditions at any time.

19. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

20. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.

Offers And Coupon Codes

21. Offers and coupon codes may be restricted. Only 1 coupon code can be used at one time. Once an order has been placed we CANNOT add coupon codes. Codes and offers must be redeemed BEFORE checkout as we cannot amend orders after they have been placed.

Free Delivery For Orders Over £20

This only applies to customers with a delivery address in Norwich, Norfolk, UK – Postcodes NR1, NR2, NR3, NR4, NR5, NR6 and NR7

You may contact Sahara Cafes Norwich by email at info@saharacafenorwich.com.